23-08-2022 18:34 - edited 23-08-2022 18:36. And unlike other providers, our broadband won’t slow down, depending on how far you live from the telephone exchange. Virgin customers' top complaint was price increases (38 per cent), while 33 per cent of Talk Talk customers and 22 per cent of BT customers suffered "very slow" broadband speeds. This link will be able to assist you on the speeds and how they work and such 👉 Speeds. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Broadband only deals. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. Hi, I am getting slow speeds, below are my logs, are these not normal readings? 3. The average upload speed on Virgin Media’s M125 (with an average download speed of 132Mbps) is just 20Mbps, and 25Mbps on the M250 package. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. I've done all the testing,. it claims no issues with the VM network or hub, but my Superhub is showing thousands of post-RS errors and SYNC Timing Synchronization failure. . Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69. Leave it off for about 10 seconds. 1. 1/9. Leave it off for about 10 seconds. The issue seems to be an SNR fault and I've had the estimated fix date pushed back 8 times with the next being 22/3/23. Time Priority Description. A speed test of my connection is 200Mbps download 20Mbps upload. 7 tips to tackle internet speed issues. Please, ensure you follow the instructions so we maintain communication between your hub and service and our systems while this investigation is on. Phone: 0330 440 1614. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. 6/9. Thursday, July 13, 2023 12:47 PM. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Those rules also require that companies are members of an approved. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. 3rd image is through VPN but using TCP protocol, not the. Check your broadband speed. Virgin TV 360. The aforementioned service activation delays were one of the primary reasons why FibreNest was established in 2018, since new homeowners would often blame Persimmon for the slow broadband installations of. 789 free from your Virgin Mobile phone or 0345 600 0789* from any other phone line. Has been like this for at least over a week. Tweet Virgin Media. Missed appointments. I also have a Hub4, but run in it Modem mode, with my own router. Also when I a. Also one Up channel has dropped qam to 32 (should all be at 64). Virgin Hub 3 Modem Mode Slow. on 13-10-2022 09:48. See message 12 in the first and 13 in the second. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. The modem keeps resetting quite often (sometimes several times within an hour), and our speed is reported quite low (by fast. 3)So far as the TV is concerned I. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. About our broadband help and support page. Download speeds typically almost always hitting 200 Mbps. Rebooting your modem lets it pick up the best (and fastest) WiFi channel for you. Date of experience: 14 November 2023. M100: This comes with an average upload speed of 108Mbps. TiVo. Our Verdict: Virgin Media is highly recommended company, but beware of poor customer service. Once the test begins click on: Run full test to see all the stats. At the time of writing, the operator has merely. The above is a screen shot from a random persons Broadband Quality Monitor (BQM) covering 11th April 2022 who is using a Virgin Media DOCSIS connection and the higher than usual latency and packet loss at peak times (5:30pm to 11pm in the example) has been repeated on the 10th, 9th and 8th April. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. Have been with Virgin Media for several years. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Re: Slow upload speeds on 1000/50 package hub 4. The details of that are here: Fault reference number: M04992688. BT Broadband contact details. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. This seems to have changed in the last 4 weeks. I recently upgraded from M350 to M500 package. Each of your devices have different WiFi standards so can drastically affect speed per device. We would like to show you a description here but the site won’t allow us. Loose or damaged coax cables are the usual issue here. Very slow upload speed. Slow Speed - Intermittent Signal Issue. If there is a marked improvement take a look at the software and security packages on the PC for products that sap the network speed. 2Gbps (214Mbps upload), to include parts of Southampton (Hampshire) and Manchester. Below 40ms (milliseconds) is a superfast and stable connection. 168. uk. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 5. Select the option next to Enable Modem Mode. Try dispute resolution. check your power levels to make sure they are "in band" -. on 06-03-2023 17:44. In the last week there has been a series of events that demonstrated an extreme lack of competence, training and empathy whilst also highlighting significant failures within the internal operations of Virgin Media. S. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. 30am before I goto work, between then and 9pm the only machine on is my server and. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. 168. 1 router mode or 192. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. The I got an email in May saying my upload speed was being increased to 50Mbps. My Virgin Media makes managing your account easier with all your information in one place. minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. Speed. 9 times out of 10, this fixes the problem. I'm getting really bad speeds on my Virgin Media WiFi connection. Check your internet speed with our free broadband speed test. Free downloads are available to all new and existing customers. Download speeds are generally fine but upload speeds are very slow or non existent. Overview. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. Access your bills, diagnose faults and manage your package. over 3. To get a full 1Gb, plug a laptop into the Hub4 via ethernet. This Code lets you know how to go about making a complaint and how to take it further if you need to. Available with M50 broadband or faster. net will determine the best performing server to run your test on. Common complaints. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. You can check the broadband speed at our broadband speed test page. The problems appear to. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Welcome to Virgin Media’s help and support page. 2/2. That speeds recover as the day progresses could be that we. Around 17% of customers overall said they'd suffered slow speeds at some point in the past year. Author. I can only conclude this decrease in speed. Harassment complaint. Step: 03: Let The Virgin Test Speed Results Load And See The Results. The same connection on the 7th was showing a. Ofcom has opened an inquiry into Virgin Media following complaints that they are not complying with regulations allowing customers to leave or switch providers. There’s a network fault in your area. For example, randomly internet pages will not load. When I try to use sites that require (TLS/SSL) the speed is very slow and mostly disconnects. Solved: Hi Everyone. I recently left Virgin Media and the process proved time-consuming and stressful. D01 C9W8on 13-01-2023 12:13. Slow upload speed. 83 per day if we don’t install your services on the promised day until installation’s completed. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. I have a 200Mbps contract, currently my speed both upload and download is under 10. If you have QoS on, turn it off and see if your speeds improve. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. This can be caused by several factors, such as outdated hardware, a weak signal, or too many connected devices. Just. i have sent two complaints but the site after saying complaint submitted then fails to show I have submitted a complaint. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. All providers should have a complaints policy or procedure on their site which lists how you can contact them and how a complaint should be handled. 01 Mb upload on the 1Gig package. Hub 5 Ethernet slower than wifi. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to wired. mockridge@virginmedia. Ran speed test, it averages about 1MP/s upload - 5275833. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. An interesting comparison was speed on mobile upstairs was 10. 1 modem mode. The Financial Ombudsman Service Exchange Tower complaint. TV. uk. 02. Slow Download Speed: VM SuperHub 4 on Gig1. 1 Kudo. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Top Trending Stories Today The 80p vegetable for condensation 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. Main Menu; Go to virginmedia. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Virgin Phone Switchover. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Click on the “> Check router status” button. Check the Linksys USB adaptor is connected on the 5Ghz band. It works with the UK’s fastest broadband services, including Virgin Media, BT and fibre. info@financial-ombudsman. Complaint escalation!!!!!! I have raised a complaint - but when I log in to my account to see what is happening (over 28 days passed). Recieved an e mail on 04. After finally giving notice, my husband suddenly starting received daily missed calls. Im currently on M350. . Amount of compensation. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. If your computer struggles with even simple operations, get some security software (like our free Virgin Media Security) and scan your computer. My post code is GU2 8JA. 96%. If the pattern continues from other similar slow days we will see the median and mean recover after around 5pm. Now my upload speed has gone DOWN to 13Mbps. It shows a lot of promise and is an excellent first step for those who want to gradually switch from traditional pay-TV to cheaper, no-contracts streaming-based TV. The majority of complaints made by Virgin Media customers have been E-mail related, according to DownDetector. 66% currently. There are so many wifi specs. Virgin Media 50mbit customers complaining. 404 - Page not found. Make a broadband speed complaint. Scroll down to the Quick Links at the bottom of the page and click on Track Complaint. You’ve already got our fantastically fast broadband. Use the test below to see if the issue is at the Hub or device. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. 3 stars. Virgin Media invests more than £1 billion a year in its ultrafast network. In order to register your total loss of service, you need to contact the faults team on 0345 454 1111 option 1, 2 then 1 or you can chat with us here on the Community Forums. 4 QAM256 1 2 147000000 7. Reviewers complaining about Virgin Media most frequently mention customer service problems. Occasionally I'll get 20 Mbps. This has been going on for at least two months. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. 27-04-2023 20:00 - edited 27-04-2023 20:47. This evening I ran the Virgin Media speed test and. My Virgin Media. It. BT’s complaints were mainly driven by customers’ experience with faults, service and provisioning while Virgin’s complaints were driven mainly by how customers’. 2) Yes I do know how to test Broadband speeds. If you find that the broadband speed is slow, our broadband speed advice can help. My mobile network is way faster than my broadband. See these Examples. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. While it seems the main problem is the Virgin Media email service, making up 78% of reported issues on. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. on 16-05-2022 12:30. Follow Virgin Media. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. 5 40. Options. tv and highlights errors in red. 400mb but via Ethernet it’s only around 100mb. I recently subscribed to M250 fibre broadband which boast of speed ranging between 264 - 276 Mbps. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. 21-01-2022 18:14 - edited 21-01-2022 18:17. Or 0345 454 1111* from any other phone. Here are my stats it a Hub 4 I believe. If you have a complaint, please get in touch via the form alongside 2. New confirmed good cables are the same. I am on the 500MB package. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. 2. co. 9 out of 5, from 24,000 reviews: 2. Use the test below to see if the issue is at the Hub or device. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. The upload speeds – the rate. TiVo. TV. Or 0345 454 1111* from any other phone. John-----I do not work for VM. The download speeds available on Virgin Media are available to customers based on your speed package. on 10-12-2021 13:39. Virgin Mobile customers Call us on 789 from your Virgin Media landline or Virgin Mobile. Protocol: TCP Port: 443 Encryption Algo: BF-CBC (128 bit key, 64 bit block) Auth Digest Algo: SHA1 (160 bit) Custom. This has only happened recently though. Sign in . Some 12% of customers told us they'd experienced slow or disrupted music/video streaming, and an. Averaging 30mbps. 64 qam ( is normal ) 32 qam ( slower ) and 16 qam ( slowest ) degradation to these modulations retains a connection but at the cost of reduced bandwidth. Phoned up support tonight, who told me to reboot. 1 based trial, which took place in the Berkshire town of Thatcham ( here) and pushed their network to “ hyperfast ” download speeds of up to 2. 5. The speed meets or exceeds the advertised rate with low latency and vanishingly low jitter. Other ISPs, Virgin Mobile and Ethernet services have also been impacted. Post reboot tested at 4. Re: O2 / Virgin Media Volt - Very slow speeds. If the speed is 10 check the cables are ok. Our contract says we are guaranteed 107mbs but on a speed test we are lucky to be getting 9mbs which is no better than the non fibre broadband that we had previous. After some help, I’m on a 1gb package with the SH4. on 06-06-2023 00:04. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance, please contact our Customer Care team. 2 Mbps (at 1833 and 1835). 4 40. Here's what I've done to get 'acceptable' speeds. Would not refund. Noticeable slow download speed again this week. i think virgin is slow at there work and when you want somthink done you have to wait two weeks to get your pc problem sorted. |. The speed ranges between 0. Broadband and phone deals. net using a computer browser or download the speedtest. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Help setting up equipment . on 09-01-2023 06:19. A Virgin Media community moderator posted on Sunday that the provider was looking into the problem. internet is throttled during the day. Then I was only getting 6mbp/s download and the same 6mbps upload, donwload speed is max 300kb/s which is unusable! I called up virgin media and the guy changed some settings on his end and reset the router and it went back up to 94mbp/s and 6mbp/s upload which was great. <iframe aria-hidden="true" title="GTM" src="height="0" width="0" style="display: none; visibility: hidden. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. Availability of services from other major UK ISPs will differ from Virgin Media’s services. 26% to 6. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. 2 weeks ago. The situation occurred after the provider attempted to conduct maintenance on the service which, instead of making things better, only appears to have resulted in a new set of “intermittent issues” (connectivity problems). Latency issues etc. If you need to contact Virgin Media customer service, the number is 0345 454 1111. Entertain me; Broadband Deals. Now make sure you’re enjoying your speeds to the max with these handy hints. net will test your connection. 11Mbps write, 0. When I managed to get a connection using Samknows, my upload speed to the router was 0. on 100mbps package. It covers the phone, broadband and TV service provided to you by Virgin. Solutions tried: re-starting router; re-starting computer; updating drivers. The move will affect BT, EE, Sky and TalkTalk, but not Virgin Media, which is exempt as it uses a cable-based system (HFC). Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. It beat its closest competitor by a decent margin, as 74. TV;. Two months ago I switched over to Virgin Media and took out a combined TV, phone and broadband deal. I have had slow speed for 2 weeks. Hi, I would like to start off this issue I had within weeks and as matter of fact lot of people having issues with Virgin Media slow or losing connection due to time-to-time and I understand its affected due to covid19, but having issues with more than a 1 week is major problem. Last modified on Thu 24 Aug 2023 10. Nothing to expensive if possible. 27-04-2023 20:00 - edited 27-04-2023 20:47. V6. However whenever I reset the router then the slow. Over the past couple of weeks the achievable speed seem to have dropped on my broadband. This speed is ideal for households with Gamers. uk I can’t. Download speed less than 1mbps. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. I pay for the 350mbs package but last few speed tests have been around 130mbs. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. . Raised a complaint on 03. Fainbrog. I have done everything on your page to try resolve this with no luck i have sent two complaints but the site after saying complaint submitted then fails to sho. No reboots or usage changes in that time. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. I've tried restarting the hub and checking speeds in modem. 2) For the broadband while I appreciate fast speeds I am constantly having to re-set the hub to get an internet connection, having both wired and wireless connections. Further exclusions & legal stuff apply. Make a broadband speed complaint 5. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. 2. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. 5. org. Virgin Media ranks 43rd among Cable Television sites. Email: enquiry@ombudsman-services. The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. I’m experiencing slow speeds. I was due 103 days of compensation for non install of services and 2 x engineer late cancellations = £676. I would like to add only my download speed is affected. Here you’ll find all the help you need for Virgin Media related problems and issues. 3. 12 months left on the contract. Even on a gigabit connection – or 1,000Mbits/sec – the upload is capped. It is possible that when a speed test was performed the device was connected to the 2. Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. Service 53. We have tried to cancel our account with Virgin but without success. 01 EDT. It covers the phone, broadband and TV service provided to you by Virgin Media Ltd, and the mobile service provided to you by Virgin Mobile Telecoms Ltd. To just to keep you updated we have now been advised there is a reported area fault in your area. Ive followed the assistant, but each time I get told to check back after 24 hours to book a technician and after 24 hours the same pop up appears, no option to book a technician. . It's now actually so slow most speed tests time out before giving me results. It is possible that when a speed test was performed the device was connected to the 2. Get broadband for £15 £30 £15 View Deal 52Mbps average upload speed – 5x faster than the UK’s average upload speeds. Last night lost internet in CR2 area and so rebooted hub 5. 4 QAM256 3 4 16300. . Your wifi devices many not have the latest spec in them also. Traditionally when a customer sings a contract an ISP gives a range of speeds the customer can expect, but there is an additional stipulation the companies refer to less often, the minimum guaranteed access line speed. Black Friday sale ends on 27th November. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls.